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Are You Looking For The Best?

Join Christian Cargouet, CEO FBSTI and learn international luxury service standards, procedures & rules, uplifting service standards and a showcase of a perfect service.

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Comprehensive Audits + Reports

Get a professional overview of your establishment, constructive feedback and practical solutions.

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Manual Writing Services

Have a manual created specifically for your business to help you put things into perspective and set achievable standards that should be followed throughout the scopes of service.

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Managerial & Service Workshops

Let us polish your service team, review the goals set for your establishment, create guidelines and define what success looks like for your business.

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TWM HOSPITALITY CONSULTING SERVICES

TWM Hospitality began with traits from our founder Treza Muhoro who is passionate about service delivery and the hospitality industry. Her background includes training from the Switzerland Education Group, the JW Marriott in the USA, and conference training in Netherlands. TWM Hospitality trainers have been passionately trained to give nothing but the very best, and are ready to bring service intelligence to your business

With TWM Hospitality you get:

  • A mix of Swiss and American hospitality standards
  • Customised programs that fit you
  • Industry benchmarking data
  • Client care and support

UPCOMING EVENT

F&B SERVICE TRAINING INTERNATIONAL CONFERENCE

Who:

Christian Cargouet (CH & FR) • CEO of the Food and Beverage Service Training International - Swiss Academy • Former lecturer in the best hospitality management schools: Ecole Hoteliere de Laussane & IHTTI - Switzerland • Expert in Restaurant Operation Management & Standards of Hospitality Service • Certified AHLEI Educator • 30+ Years in Hotel Management in Europe

Boris Thoreau (FR) • Restaurant management professional and Service Practice Lecturer n restaurant management and service • Former supervisor at the famous "Fouquet's Paris Barriere" - Luxury Brasserie

What:

The conference is a one day memorable show demonstrating the conduct of a perfect service, including the attitude to have and all necessary and required interactions with customers.

This workshop is accessible and adapted to everyone, captivating, highly professional and extremely useful where information will be given and retained in a very enjoyable and pleasant atmosphere.

You will learn:

  1. High standard professional service rules, styles, methods and procedures
  2. Up-lifting service standards
  3. Different types of customers & ways to handle them
  4. Principles of an effective communication: customer adapted communication, customer impressions (first and last)
  5. Managing guests expectations among others...

Certification :

A Swiss Certificate of Luxury Standard Procedures and Uplifting Service Standards will be handed to each participant at the end of the conference.

BENEFITS:

  • Additional international knowledge and skill
  • Swiss famous and recognized certification on your resume
  • Higher employability worldwide
  • Low affordable cost
  • Fun and captivating.

Where: Villa Rosa Kempinski , Chiromo Road - Nairobi.

When: November 3rd 2021 From 9:00 Am to 5:00Pm

Book Before: September 24 2021.

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WHAT WE CAN DO FOR YOU

TWM Hospitality Consultants are guiding owners, investors and senior executives applying their notable experience, knowledge and innovative thought during this time of industry reinvention. Our team of hospitality professionals with multi-disciplinary hospitality expertise, broad geographic scope, and notable hands on experience provides practical, profit-oriented consulting services across a broad range of hospitality property types and business models, and as hands-on support implementing their recommendations.

MYSTERY SHOPPING

We objectively measure crucial aspects of the hotel guest experience that affect guest satisfaction and loyalty.

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TRAINING & WORKSHOPS

Every business can benefit from continuous training. We offer customised training programs for organisations of all sizes and budgets.

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GET CLARITY ON WHERE PROBLEMS ARISE WITH SERVICE AND OPERATIONS

Global Perspective

Our global perspective comes from living and working in many destinations around the world.

Results Driven

From the outset we are driven by achieving the agreed deliverables of success defined by our client.

Diverse Expertise

We have established a solid network of multi-disciplinary experts who bring proven knowledge and expertise.

CONTACT US

twmhospitality Location

We are located on Kerarapon Road,Off Ngong Road.Karen, Nairobi

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Experience :

JW Marriot swiss Education Group euro-prof BidWood Suites HotDishes Santa Fe oak place hotel Tripple O's Hotel