TWM Hospitality began with traits from our founder Treza Muhoro who is passionate about service delivery and the hospitality industry. Her background includes training from the Switzerland Education Group, the JW Marriott in the USA, and conference training in Netherlands. TWM Hospitality trainers have been passionately trained to give nothing but the very best, and are ready to bring service intelligence to your business
With TWM Hospitality you get:
Christian Cargouet (CH & FR) • CEO of the Food and Beverage Service Training International - Swiss Academy • Former lecturer in the best hospitality management schools: Ecole Hoteliere de Laussane & IHTTI - Switzerland • Expert in Restaurant Operation Management & Standards of Hospitality Service • Certified AHLEI Educator • 30+ Years in Hotel Management in Europe
Boris Thoreau (FR) • Restaurant management professional and Service Practice Lecturer n restaurant management and service • Former supervisor at the famous "Fouquet's Paris Barriere" - Luxury Brasserie
The conference is a one day memorable show demonstrating the conduct of a perfect service, including the attitude to have and all necessary and required interactions with customers.
This workshop is accessible and adapted to everyone, captivating, highly professional and extremely useful where information will be given and retained in a very enjoyable and pleasant atmosphere.
A Swiss Certificate of Luxury Standard Procedures and Uplifting Service Standards will be handed to each participant at the end of the conference.
TWM Hospitality Consultants are guiding owners, investors and senior executives applying their notable experience, knowledge and innovative thought during this time of industry reinvention. Our team of hospitality professionals with multi-disciplinary hospitality expertise, broad geographic scope, and notable hands on experience provides practical, profit-oriented consulting services across a broad range of hospitality property types and business models, and as hands-on support implementing their recommendations.
We objectively measure crucial aspects of the hotel guest experience that affect guest satisfaction and loyalty.
Every business can benefit from continuous training. We offer customised training programs for organisations of all sizes and budgets.
Our global perspective comes from living and working in many destinations around the world.
From the outset we are driven by achieving the agreed deliverables of success defined by our client.
We have established a solid network of multi-disciplinary experts who bring proven knowledge and expertise.